How to notify a Hamilton Managing Agency Limited claim
If you hold a Lloyd’s policy where a syndicate managed by Hamilton is an insurer, then please contact your broker to arrange for a claims notification to be made through Electronic Claims Files (‘ECF’), the centralised system used by Lloyd’s brokers to notify and update Lloyd’s insurers of claims and for insurers to respond to brokers.
If in doubt, then please call us directly on +44 (0)20 3595 1111 and ask for a member of the Claims Department.
How to notify a Hamilton Insurance DAC claim
If you hold a Hamilton Insurance DAC policy, then to make a claims notification please email: [email protected]
Chief Claims Officer
Head of Specialty & Marine/Energy Claims
Head of Claims Operations & Analytics
Head of Casualty Claims
Head of Property & Inwards Reinsurance Claims
How to file a complaint
We are committed to providing our customers with the best possible insurance products and service, but recognise that sometimes things can go wrong.
Should you feel that you have been treated unfairly, please let us know by contacting us in any of the following ways:
Hamilton Managing Agency Limited
8 Fenchurch Place
Email: [email protected]
Tel: +44 (0)20 3595 1111
Fax: +44 (0)20 3595 4199
We’ll do our best to review the matter and put things right as soon as you get in touch.
Walter Burke Way
Details of Lloyd’s complaints procedures are set out on their website at https://www.lloyds.com/policyholder/policyholder-complaint. If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service.