Claims – Lloyd’s and Hamilton Insurance DAC

How to notify a Hamilton Managing Agency Limited claim

If you hold a Lloyd’s policy where a syndicate managed by Hamilton is an insurer, then please contact your broker to arrange for a claims notification to be made through Electronic Claims Files (‘ECF’), the centralised system used by Lloyd’s brokers to notify and update Lloyd’s insurers of claims and for insurers to respond to brokers.

If in doubt, then please call us directly on +44 (0)20 3595 1111 and ask for a member of the Claims Department.


How to notify a Hamilton Insurance DAC claim

If you hold a Hamilton Insurance DAC policy, then to make a claims notification please email: [email protected]

The Claims Department in London and Dublin handle claims for both Hamilton Managing Agency Limited and Hamilton Insurance DAC:

Peter Holland
Chief Claims Officer
[email protected]

Andy Mackay
Head of Specialty & Marine/Energy Claims
[email protected]

John Hibbert
Head of Claims Operations & Analytics
[email protected]

Linda Rothmann
Head of Casualty Claims
[email protected]tongroup.com

Miles Mallinson
Head of Property & Inwards Reinsurance Claims
[email protected]

How to file a complaint

We are committed to providing our customers with the best possible insurance products and service, but recognise that sometimes things can go wrong.

Should you feel that you have been treated unfairly, please let us know by contacting us in any of the following ways:

Complaints
Hamilton Managing Agency Limited
3rd Floor
8 Fenchurch Place
London EC3M
4AJ

Email: [email protected]
Tel: +44 (0)20 3595 1111
Fax: +44 (0)20 3595 4199

We’ll do our best to review the matter and put things right as soon as you get in touch.

Should you be dissatisfied with our response, it may be possible to refer the matter to the Complaints team at Lloyd’s. Lloyd’s contact details are as follows:

Complaints
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent
ME4 4RN

Email: [email protected]
Web: www.lloyds.com/complaints
Tel: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225

Details of Lloyd’s complaints procedures are set out on their website at https://www.lloyds.com/policyholder/policyholder-complaint. If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service.